Refund policy

Returns
You have 30 days from receiving your item to request a return.

To be eligible, items must be unused, in the same condition you received them, and in their original packaging, with your order number or proof of purchase.

To start a return, email us at johnchunky73@gmail.com with your order number. We'll reply with instructions. Returns are sent to: 22 Rose Street, Widnes, WA8 7JY, United Kingdom. Items sent back without contacting us first may not be accepted.

Return postage
If you've changed your mind, you pay the cost of sending the item back. We recommend a tracked service, as we can't refund items lost on the way back to us. If your item is faulty, damaged or not what you ordered, we'll cover the return cost or send a replacement.

Your 14-day right to cancel (UK and EU)
As we sell online, UK and EU customers can cancel an order for any reason within 14 days of receiving it, then have a further 14 days to send it back. This applies to all items, including sale items. Nothing in this policy affects your statutory rights.

Damaged, faulty or wrong items
Please check your order when it arrives and email us within 30 days if anything is faulty, damaged or incorrect, ideally with a photo. We'll put it right with a replacement or a full refund, including any postage you paid.

Items we can't accept back
For hygiene reasons, opened items that come into contact with your pet's mouth (such as lick mats and chew toys) can only be returned if faulty. Gift cards can't be returned.

Exchanges
The quickest way to get a different item is to return the one you have and place a new order.

Refunds
Once we've received and checked your return, we'll email you to confirm. Approved refunds go back to your original payment method within 14 days. Your bank may take a few extra days to show it. If you haven't seen your refund after that, email us at johnchunky73@gmail.com.